ITSM FAQs

As of right now only state employees will be allowed access.

We only allow you to see your requests/tickets. There is also an IT View Mode that allows your agency's IT team to see requests submitted by you. 

There isn't an additional cost for the ITSM or for Service Desk support. Agencies pay an assessment that pays for these enterprise-level services.

Please contact the Service Desk to find out current version. The GTO tests all vendor updates in a test environment. Once testing has concluded with no major issues, the update is then applied to production.

Yes, it lives behind the state network and requires all users to be on the SilverNet.

This is a custom-built, view-only mode. ITSM Administrators and Service Desk staff can use this mode. The goal is to ensure that an agency's IT team can also see all of their incidents and service requests submitted to the enterprise Service Desk. 

If you are not a child of state.nv.us, then you will use the first part of your email address to login with your email password.

Ask your agency's IT staff to find our more.

You are not a child of state.nv.us

This is due to usage concerns as our external user base is smaller compared to state employees. ***State-approved contractors will not be granted access at this time.*** 

Email itsmadmins@it.nv.govand we will address your questions in the order we recieve.

If five or more people request training for ITSM, the ITSM Administrators will set up a class. You will then be notifed of a date and time for the class. On average the class runs about three hours. Classes are typically scheduled for four hours to allow for discussion and questions.